The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: ECL Care and Support at Home

Barclays House, 51 Bishopric, Horsham, West Sussex, RH12 1QJ (01403) 211862

Provided and run by:
Essex Cares Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

13 February 2014

During a routine inspection

Regaining Independence Support Service (Northern Region) is part of Essex Cares Ltd. The service was unique in the sense that they provided a specialist short-term interventions service. They aimed to promote independence to enable people with a variety of health needs to live at home with the best quality of life and to have control over their lives.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time. However we were told that a new manager had been appointed and their application for registration was currently being processed by the commission.

Customer delivery agreement were formulated on the basis of the information supplied and with a visit to the person's home. The agreement would be for a period of six to eight weeks. Clear person centred goals and outcomes were set and agreed with the individual. This was confirmed by people we spoke with and those we visited at their home. We found that people knew the aims of the service and felt well supported by staff to achieve their goal. People expressed their gratitude to the service.

We found that staff went through a robust recruitment process, comprehensive induction and received in excess of the mandatory training. There was a reliable audit system in place and delivery of service was well monitored.