29 October 2013
During a routine inspection
We accompanied carers on two of their visits and spoke with people who were receiving services in their own homes. We spoke on the telephone with two other people and also spoke with relatives of people who received services. Everyone we spoke with was complimentary about the services provided and nobody raised any concerns. One person said: "The carers are very nice, very kind, they are always on time and they are very professional in their work."
We saw that support plans and risk assessments were informative and up to date. Staff were aware of their contents, which enabled them to deliver appropriate and safe care. Staff recruitment, induction and training systems were robust.
The provider had a range of quality monitoring systems in place to ensure not only that care was being delivered appropriately by staff in line with individual care plans, but also that changes were flagged up so that care packages could be adjusted appropriately.