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Inspection Summary

Overall summary & rating


Updated 31 October 2019

We carried out an announced comprehensive inspection at GP Direct on 9 August 2018. The overall rating for the practice was good with a rating of requires improvement in the Safe key question The full comprehensive reports on the August 2018 inspection can be found by selecting the ‘all reports’ link for GP Direct on our website at

At the last inspection in August 2018, we rated the practice as requires improvement for providing safe services because:

  • There was no clear system to monitor the stock levels and expiration of vaccines at the practice.
  • There was no clear system to monitor blank prescription forms.

We also found areas where the provider should make improvements:

  • Take action to ensure all the actions arising from risk assessments are recorded.
  • Take action to carry out NHS health checks for patients aged 40-74.
  • Improve the recording of complaint responses to ensure the ombudsman details are always included.

This inspection was an announced focused follow up inspection carried out on 30 September 2019, to confirm the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation that we identified in our previous inspection on 9 August 2018. This report covers our findings in relation to those requirements and additional improvements made since our last inspection.

Overall the practice is now rated as Good for providing safe services and continues to be rated Good overall.

Our key findings were as follows:

  • The practice had a clear system to monitor the stock levels and expiration of vaccines at the practice.
  • The practice had a clear system to monitor blank prescriptions.
  • Actions arising from fire, health and safety risk assessments were now completed and signed.
  • The practice had carried out 88 NHS health checks since the last inspection; however, this was affected by staffing changes which led to fewer health checks completed.
  • The practice ensured ombudsman details were included in all complaints.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor and improve health checks for patients aged 40-74.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable