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High Glades Medical Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 2 March 2020

We carried out an announced comprehensive inspection at High Glades Medical Practice on 22 and 23 January 2019. The overall rating for the practice was good. The full comprehensive report on the January 2019 inspection can be found by selecting the ‘all reports’ link for High Glades Medical Practice on our website at www.cqc.org.uk.

After our inspection in January 2019 the practice wrote to us with an action plan outlining how they would make the necessary improvements to comply with the regulations.

This inspection was an announced focussed follow-up inspection carried out on 31 January 2020 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspections on 22 and 23 January 2019. This report covers findings in relation to those requirements.

Overall the practice is now rated as Good.

The key question at this inspection is rated as:

Are services effective? – Good.

At this inspection we found:

  • The practice had made security improvements so that only authorised persons were able to access staff only areas of the premises.
  • We saw that all patient group directions were being kept up to date.
  • Medicines that required refrigeration were now being stored in line with Public Health England guidance at all times.
  • The practice had worked with the local Clinical Commissioning Group to reduce the prescribing of hypnotics.
  • The practice had made improvements to their performance (significantly so in some cases) when caring for patients with long-term conditions as well as patients with poor mental health.
  • The practice had enhanced systems so that they were able to identify and follow up children living in disadvantaged circumstances and who were at risk.

The areas where the provider should make improvements are:

  • Continue to reduce the prescribing of hypnotics where appropriate.
  • Continue to implement and monitor actions to improve performance for diabetes and hypertension indicators.

Dr Rosie Benneyworth MB BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Please refer to the detailed report and the evidence tables for further information.

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good