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Inspection carried out on 16 October 2019

During a routine inspection

About the service

ASK Healthcare is a domiciliary care agency providing personal care to people in their own homes. The service was supporting two people at the time of our inspection. ASK Healthcare also supported people on a short fixed-term basis (usually for a few days) through the local authority crisis team.

People’s experience of using this service and what we found

Feedback from people, relatives and professionals was very positive about the support provided. People received the support they wanted and were complimentary about the caring staff team.

Staff were also positive about working for ASK Healthcare. They said they were well supported by the management team and received the training they needed to carry out their role. Staff were safely recruited; however, the application form did not request the applicant’s full employment history from leaving school. The registered manager told us they would change this on the application form.

Clear comprehensive care plans and risk assessments were written and regularly reviewed. Step by step guidance was given for the support required at each visit. Professionals said the service was responsive to short notice support packages and there was excellent communication with the registered manager.

Where identified in their care plan, people received support with their medicines, food and health needs. People were supported to observe their faith and attend cultural events.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had clear oversight of the service. They reviewed records monthly, audited care files and staff files and completed regular observations of staff competencies. Incidents were fully recorded, and action taken to reduce the risk of a re-occurrence.

People, relatives and staff said the registered manager was approachable and available for any advice or queries they had. The registered manager sought feedback form people, their relatives and staff through reviews, surveys, staff meetings and supervision meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 17/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was first registered with the us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.