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The provider of this service changed - see old profile

We are carrying out a review of quality at Cloisters Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 15 November 2019

About the service

Cloisters Care Home is a residential care home providing personal care to 17 people aged 65 and over at the time of the inspection. The service can support up to 20 people living with dementia.

People’s experience of using this service and what we found

Staff were committed to delivering care in a person-centred way based on people's preferences and wishes.

There was a stable staff team who were knowledgeable about the people living at the service and had built trusting and meaningful relationships with them.

Staff treated people with kindness and compassion. There was a very caring and friendly atmosphere in the home between staff and people using the service.

Staff knew how to keep people safe from harm. Staff were recruited safely, and sufficient numbers were employed to ensure people's care and social needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Activities were provided; people enjoyed trips out and celebrated people’s birthdays.

People received a varied and nutritious diet based on their individual preferences, and regular drinks and snacks throughout the day.

Staff were respectful and promoted people's privacy and dignity when support with personal care was needed. People were encouraged to be independent in all aspects of their daily care and when mobilising throughout the home.

The leadership of the service promoted a positive culture that was person-centred and inclusive. We received positive feedback about the quality of care and support people received and the overall management of the service from people and their relatives. The registered manager and the staff team showed a desire to improve on the service provided and in turn the quality of life experiences for the people living at Cloisters.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 10/10/2018 and this is the first inspection. The last rating for this service was Good (published 1 January 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 15 November 2019

The service was safe.

Details are in our safe findings below.



Updated 15 November 2019

The service was effective.

Details are in our effective findings below.



Updated 15 November 2019

The service was caring.

Details are in our caring findings below.



Updated 15 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 15 November 2019

The service was well-led.

Details are in our well-Led findings below.