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Archived: The Drive Surgery Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 7 October 2019

We carried out an announced focused inspection at The Drive Surgery on 9 August 2018 as part of our inspection programme. Following the inspection at this time, the overall rating for the practice was Good, with the key question of ‘are services responsive’ rated as requires improvement.

This inspection was a focused inspection conducted on 9 August 2019 was to ensure that the provider continued to make improvements identified at our previous inspection in August 2018.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. However, the most recent published data from the National GP Patient Survey showed patients continued to have difficulties accessing care and treatment in a timely way at the practice.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice conducted its own in-house patient survey, analysing the results to provide improved services for patients registered at the practice.

Whilst we found no breaches of regulations, the provider should:

  • Continue to engage with patients with regards to their overall experience when accessing services at the practice.

Dr Rosie Benneyworth

BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good