During an assessment under our new approach
Date of Assessment: 21 January 2026 to 4 February 2026. Leatside Health Centre is a GP practice and delivers service to approximately 16,700 people under a contract held with NHS England. The National General Practice Profiles states the ethnic makeup of the service is approximately 97% White, 2% Asian, Black, and mixed and 1% other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture. People could raise concerns and managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks well. Referrals were managed in a timely way. Urgent appointments were available when required. However, people faced longer waits for routine appointments. The facilities and equipment were safe. Infection prevention and control processes were in place. There were enough staff with the right skills, qualifications, and experience. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Care was based on latest evidence and good practice. Staff could refer people with social needs to wider support such as care coordinators and health coaches. Staff used recognised tools such as comprehensive geriatric assessments and frailty scoring. The practice had effective systems to act on safety alerts and undertook clinical record searches to support quality oversight. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion and protected their privacy and dignity. People were treated as individuals, and staff understood and responded to cultural, social, religious and communication needs. Personalised care plans reflected people’s preferences. People had choice in their care and treatment. The service supported staff wellbeing. The National survey GP Patient Survey results reflected positive experiences, including confidence and trust in clinicians. Staff acted as chaperones when needed.
People were involved in decisions about their care and personalised plans reflected their physical, mental, emotional, and social needs. The service provided accessible information in a range of formats and used interpreter services when required. The service promoted equity in access, offering multiple ways to contact the practice and supporting people who faced barriers to attending or registering. People were involved in planning their future care.
Leaders and staff had a shared vision and culture. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff consistently reported feeling supported and able to raise concerns without fear, and Freedom to Speak Up arrangements were in place. Governance processes were established, with effective oversight. There was a focus on learning and improvement, supported by innovative tools such as the multi-disciplinary team dashboard, and use of artificial intelligence to understand population needs. The service participated in research studies and is developing its integrated neighbourhood team.