The Care Quality Commission
  • Doctor
  • GP practice

Stock Hill Surgery

Overall: Good read more about inspection ratings

Stock Hill, Biggin Hill, Westerham, Kent, TN16 3TJ 0844 477 3130

Provided and run by:
Stock Hill Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Stock Hill Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Stock Hill Surgery, you can give feedback on this service.

21 June 2019

During an annual regulatory review

We reviewed the information available to us about Stock Hill Surgery on 21 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stock Hill Surgery on 16 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

There were areas of practice where the provider should make improvements:

  • Review the chaperone policy in line with national guidelines and work to implement what is set out in the policy.

  • Review and address issues identified in the GP patient survey to improve patient experience and access.

  • Ensure that the carers register is up to date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice