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Stour Road Care Home Good Also known as Stour Road Care Home

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 24 March 2021

About the service

Stour Road Care Home is a residential care home providing personal care to 17 older people, some living with a dementia, at the time of our inspection. The service can support up to 20 people. Accommodation is in one building and over three floors. Shared facilities include specialist bathrooms, lounge and dining areas and an accessible, secure garden.

People’s experience of using this service and what we found

Improvements in the management of infection, prevention and control practice, fire safety checks and the recruitment of staff meant that people were protected from avoidable risks. Staffing levels ensured staff could be response to people’s care and social needs. Medicines were administered safely by trained staff. Policies and procedures were in place and effective in safeguarding people from abuse or poor care practices. Staff understood people’s individual risks and the actions needed to mitigate avoidable harm.

Improvements in governance meant that quality assurance processes were effective at ensuring people received safe care and treatment. Staff spoke positively about their roles and the home, felt listened to, appreciated and involved in the development of the service. Families had opportunities to be engaged and involved in Stour Road through video and telephone calls, emails and newsletters. Relationships with other professional bodies such as local clinical commissioning group ensured the service kept up to date with new guidance and best practices.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 18 December 2020) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced focused inspection of this service on 26 November 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safety of premises and equipment, safe recruitment of fit and proper persons and governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Stour Road Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 24 March 2021

The service was safe.

Details are in our Safe findings below.



Updated 24 March 2021



Updated 24 March 2021


Requires improvement

Updated 24 March 2021



Updated 24 March 2021

The service was well-led.

Details are in our well-Led findings below.