Haiderian Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patients feedback demonstrated staff treated people with kindness, empathy and compassion and respected their privacy and dignity.

The 2025 National GP Patient Survey showed that 91% of patients felt the healthcare professional at their last appointment treated them with care and concern, compared with a local average of 81% and a national average of 86%. Additionally, 95% of respondents reported staff listened to them and they had confidence and trust in the healthcare professional they spoke to, which were above both the local and national averages.

The Friends and Family survey (FFT) from 1 January to 31 March 2026 had 22 responses all were either likely or extremely likely to recommend the practice. Patient comments made were ‘all staff pleasant and helpful’, ‘doctors are very thorough’ and ‘I have confidence in them’.

We spoke with patients during the site visit and with a member of the patient participation group who provided positive feedback

The service had arrangements to promote people’s privacy and provided chaperones.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.