We carried out a review of the data available to us about My Homecare West Sussex on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about My Homecare West Sussex, you can give feedback on this service.
My Homecare West Sussex is a domiciliary care agency. It provides personal care to people living in their own homes within the Horsham and Crawley areas. At the time of our inspection the service was supporting 11 people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The service was safe, with systems and processes which ensured any concerns were reported to appropriate authorities without delay. The service's rotas were well organised and there were enough staff available to provide all planned care visits. No one reported having experienced a missed care visit.
There were quality assurance systems in place to help monitor the quality of the service and identify any areas which might require improvement. The provider was committed to developing a service. This was evident throughout our visit.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service offered flexible support to people and were able to adapt in order to meet people's needs and support them as they wanted. People’s care needs were clearly recorded in their plan of care. There was clear guidance on the support required during each visit. Staff were well trained and supported. They were respectful of the fact that they were working in people’s homes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 19/11/2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.