The Care Quality Commission
  • Mental Health
  • Independent mental health service

Archived: All Saints Hospital

Overall: Good read more about inspection ratings

159 Grange Avenue, Oldham, Lancashire, OL8 4EF (0161) 622 4220

Provided and run by:
St George Care UK Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

11, 12 and 21 January 2016

During a routine inspection

We rated All Saints Hospital as good because:

• The ward environments were clean and well maintained.

• There was a strong deaf culture with a proportion of staff who were deaf working with deaf patients.

• Staff were committed to providing high quality care to patients.

• Staff had a good understanding of the physical and relational security arrangements of working on the low secure wards.

• The open rehabilitation ward had three types of rooms to promote patients to move towards independent living; patients moved from bedrooms, to bedsits to fully equipped flats as part of their recovery.

• Care plans were comprehensive and risk management plans were detailed on all the files we looked at.

• There was an emphasis on promoting physical health through the employment of a designated nurse.

• Patients were involved in their care with the support of a specialist independent deaf advocate.

• Patients also had a strong say in how the hospital was run through the patients council and were working together with staff to produce recovery tools adapted to the needs of deaf patients.

• There was effective multidisciplinary input especially given the size of the hospital.

• There were robust audits in place and managers were well cited on any issues within the hospital and were working to address these.

• The hospital treated a wide range of patients’ needs and adapted their models of care well to meet these needs.

• Staff felt well supported and morale was high.

However we found that

• There were often delays in patients being discharged from the hospital because there wasn’t the range of appropriate deaf community services available. This was beyond the full control of the hospital.

• Patients felt at times that when the hospital used agency staff that they could not always communicate with them because the agency staff did not have signing skills.

• There was a foothold in the low secure fence which had been identified but not been fully resolved. Patients were observed at all times whilst in the areas and presented with no or low risk of absconding.

13 December 2013

During a routine inspection

During this inspection we spoke in private with five members of staff and three patients. We also spoke with the deputy manager who was the senior person on duty at the time of our visit. We were assisted during part of the inspection by a British Sign Language (BSL) interpreter. All people who we spoke with were positive about the care and support provided at the hospital.

Support to patients was based on comprehensive assessments. Patients were involved in discussions about their support and progress. One patient told us they could have 'a really good discussion' about their needs. Another said they got 'lots and lots of support'.

The food provided was nutritious and provided a balanced diet. Patients told us they had enough food although they felt it sometimes lacked variety.

The hospital had appropriate safeguarding procedures. Staff were trained in how to respond to concerns or allegations. Patients had access to independent advocates. Patients told us they felt safe living at the hospital and described positive relationships with staff members. One person described staff as 'really really nice' and another said they were 'all good'.

The hospital looked clean and tidy. Regular audits were undertaken in connection with aspects of infection control and hygiene.

Staff had access to a range of training activities and received regular supervision and support. Staff were not asked to undertake tasks which they were not sufficiently skilled and trained to do.