Updated 6 December 2019
JM Mental Health Limited trades as JM Mental Health. They operate a fee-paying consultant led outpatient service to assess and treat the emotional and mental health needs of children and young people up to the age of 21 years. Most patients using the service are in the age range of 7-18 years. Referrals can be made directly from a parent / guardian, from a GP, independent therapist such as a clinical psychologist and can be made through selected healthcare insurance companies. Parents referring their child for assessment and treatment are responsible for funding the treatment, either directly or through private health insurance.
The service is run by Dr Julia Moss, a consultant child and adolescent psychiatrist. Assessment and treatments are offered for a range of conditions including depression, anxiety, phobias, disordered eating, attention deficit and autistic spectrum disorders. Dr Moss carries out an initial assessment of all patients and develops a treatment plan involving the patient and their parent / carer. All treatments provided by the service are evidence-based, provided in line with national and best practice guidelines. Treatment may include prescription medication and / or narrative and psychological interventions. If the assessment indicates a need for additional or different therapeutic interventions, such as clinical psychology, the patient is informed and, if required, Dr Moss completes the appropriate referral. The service aims to ensure patients and their families understand the treatment options available to them, so they can make informed choices about their care. Care and treatment is provided on a shared care basis with the patient’s GP. This means that the patient’s GP is fully involved, providing access to any necessary physical health tests along with baseline assessments.
The service employs a permanent personal assistant along with a range of administrative and support staff on a contractual basis. The consulting rooms are centrally located in Royal Leamington Spa at:
JM Mental Health Limited, 39a Consulting Rooms, 39a Regent Street, Royal Leamington Spa, Warwickshire, CV32 5EE Telephone 01926 803804
The service has a website which can be found here: www.jmmentalhealth.co.uk
The services operates from 9am to 5pm, Monday to Friday. Appointments outside of normal opening hours can be arranged in special circumstances. Home visits are arranged for patients unable to travel to the consulting rooms and liaison with patients’ schools is routinely undertaken. There is an answerphone service directing callers to other sources of support and emergency help if required. Dr Moss ensures children in need of urgent and emergency mental health care are directed and if necessary, supported to access the appropriate service.
How we inspected this service
Prior to the inspection, we gathered and reviewed information submitted by the provider including; notifications submitted to the Care Quality Commission and data included as part of the Provider Information Request (PIR). The Care Quality Commissions send PIRs to all providers when a comprehensive inspection is due to take place.
During our inspection visit we:
- looked at the environment at JM Mental Health
- reviewed five patient care records
- spoke with six parents of children and young people using the service
- spoke with a GP who referred patients to the service
- spoke with the consultant psychiatrist and the personal assistant
- reviewed three staff training records, employment records and appraisal records
- reviewed governance documents, such as meeting minutes, health and safety documents, safeguarding information, audits and incident logs
- looked at policies, procedures and other documents relating to the running of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.