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Archived: Tong Medical Practice Outstanding

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 31 January 2020

We carried out an inspection of this service due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

  • Effective
  • Well Led

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Safe : Good
  • Responsive (overall and for all population groups): Outstanding
  • Caring: Outstanding

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations

We have rated this practice as Outstanding overall and Outstanding for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm. There were clear and effective processes for managing risks, issues and performance.
  • Patients received effective care and treatment that met their needs. The practice understood the specific needs and challenges faced by their population group. They continually reviewed services and outcomes for patients. Workarounds and additional support was in place to encourage patients to attend appointments for screening, immunisations and reviews.
  • The practice had a clear organisational structure and regular documented meetings within the team and with external stakeholders.
  • The practice had an active and engaged patient participation group. We saw that the views of patients, staff and external partners views were sought and acted upon.
  • Staff reported they felt supported by leaders at the practice and each other.

Whilst we found no breaches of regulations, the provider should:

  • Improve the uptake of childhood immunisations at the practice and ensure that the World Health Organisation minimum target of 90% is met.
  • Continue to review and improve the uptake of cancer screening at the practice including breast, bowel and cervical screening.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable