8 October 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced inspection of Dr Pasquali & Partners on 8 October 2014. This was a comprehensive inspection. The practice achieved an overall rating of Good. This was based on our rating of all of the five domains. Each of the six population groups we looked at achieved the same good rating.
Our key findings were as follows:
- Patients were satisfied with the service and felt they were treated with dignity, care and respect and involved in their care.
- There was a good understanding of the needs of the practice population and services were offered to meet these.
- Systems were in place to identify and respond to concerns about the safeguarding of adults and children. All staff demonstrated a good awareness of the processes.
- Systems were in place to maintain the appropriate standards of cleanliness and protect people from the risks of infection. The practice was clean.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
- Ensure that all staff receive training in the Mental Capacity Act (2005)
- Improve the telephone system so access to appointments can be made easier
- Improve their record keeping so results of complaint investigations and outcomes from it are readily evident.
- Take action to provide management arrangements and strengthen systems for governance and monitoring
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice