• Services in your home
  • Homecare service

Battlefield Healthcare Ltd

Overall: Good read more about inspection ratings

Maple House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, SY2 6LG (01743) 443076

Provided and run by:
Battlefield Healthcare Limited

Important: This service was previously registered at a different address - see old profile

Latest inspection summary

On this page

Background to this inspection

Updated 26 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by one adult social care inspector.

Service and service type:

Battlefield Healthcare Limited is a domiciliary care agency which provides support with nursing and personal care needs to people living in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because we needed to be sure someone would be available and we needed to obtain people’s permission to contact them.

Inspection site visit activity started on 4 April 2019 and ended on 5 April 2019. We visited the office location on 4 April 2019 to see the manager and office staff; and to review care records and policies and procedures.

What we did:

The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information in the PIR and also looked at other information we held about the service before the inspection visit. We also looked at notifications sent in by the service. A notification is information about important events which the service is required to tell us about by law. We contacted local commissioners to seek their views on the service provided. No concerns were raised. We used this information to help plan the inspection.

We met with the provider, registered manager, two office staff and three care staff. We spoke with five people who used the service, three relatives and two staff on the telephone. We looked at a sample of records relating to the running of the service and the care of individuals. These included the care records of five people who used the service. We also looked at records related to the management and administration of people's medicines, health and safety, quality assurance and staff recruitment.

Overall inspection

Good

Updated 26 April 2019

About the service:

Battlefield Healthcare Limited is a domiciliary care agency. It provides nursing and personal care to people living in their own homes. Not everyone using the service receives a regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. At the time of this inspection 50 people were receiving assistance with their personal care needs.

People’s experience of using this service:

•People and their relatives were positive about the care and support provided. One person said, “The carers are brilliant. They are like friends to me.”

•Risks to people were monitored and procedures were in place to help keep people safe.

•There were safe systems for administration of people's prescribed medicines.

•People were supported by adequate numbers of staff who were safe and competent to work with them.

•People were protected from the risks associated with the control and spread of infection.

•Staff understood the importance of ensuring people's rights were understood and protected.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People's health care and nutritional needs were monitored and understood by staff.

•People told us staff understood their needs and were kind, caring and compassionate.

•People had opportunities for social stimulation and were able to maintain links with the local community.

•There were effective governance systems in place to monitor and improve the quality of the service provided.

Rating at last inspection: The service was rated good at our last inspection (report published 2 August 2016).

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to

visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk