Lifted is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to younger disabled adults and older people, some living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
At the time of the inspection the provider was supporting 17 people across London and Essex, with 13 people receiving personal care.
People’s experience of using this service and what we found
People and their relatives were positive about the caring and compassionate attitude of the whole staff team. One person said, “My carer is amazing and I can’t praise them enough. They are a great person to have in the care industry and they have given me great support.”
Lifted is a tech enabled domiciliary care agency and they have developed their own app which monitors care visits and enables people and their relatives to get real time updates on the care and support provided. It operated a paper free office where files are digital and stored online, which is secure and encrypted.
Relatives were confident that the provider was keeping their family members safe. Relatives told us the provider’s app gave them reassurances that care visits had been completed and they could check up to date wellness information about the most recent visit.
People and their relatives felt the service was personal and the provider listened to them about their care and support needs. We received positive feedback about how accommodating and flexible the service was.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and their relatives were positive about the management of the service and felt any issues would be listened to and dealt with appropriately. Feedback confirmed people and their relatives felt comfortable approaching the management team if they had any concerns.
People were supported by a motivated staff team who felt valued and appreciated by the provider. Staff spoke positively about the support they received and the working environment which they felt promoted people’s and their own health and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 14 November 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration date of the service.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.