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Inspection Summary

Overall summary & rating


Updated 5 February 2020

About the service

Home Instead Senior Care is a domiciliary care agency which provides care to people over the age of 65 within Tavistock and the surrounding areas. Home Instead Senior Care is a franchise of the national provider Home Instead Senior Care UK Limited.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the agency supported 33 older people.

People’s experience of using this service and what we found

People were truly respected and valued as individuals, by an exceptional and distinctive service. People consistently told us how they were treated with the utmost kindness, compassion and respect.

The providers ‘person-centred’ values were reflected within the leadership, governance and culture of the service. All staff (referred to as CAREGiver's hereafter) showed a love for their jobs and a passion for the people they supported, keeping them at the very heart of the service.

There was very strong leadership of the service. There was a skilled and motivated registered manager in place, who role modelled the ethos of the service. The registered manager and provider were extremely passionate about delivering a high quality, compassionate and individually tailored service to people.

The service had a key role in the community and was actively involved in building links. CAREGiver's went the extra mile to ensure people were supported to avoid social isolation.

There was a transparent and open culture that encouraged creative thinking in relation to people’s safety. The service actively sought out new technology and other solutions to make sure people and families were involved in their care, and lived with as few restrictions as possible, helping them to have an active and meaningful life.

The provider took a holistic approach to assessing, planning and delivering people’s care and support, with people’s overall wellbeing considered an essential part of their care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

CAREGiver's were committed to working collaboratively and innovatively to deliver more joined up care and support to people and were complimentary of the training and support they received. Staff were very proud and motivated to work for the organisation.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

This service was registered with us on 19/10/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 February 2020

The service was safe.

Details are in our safe findings below.



Updated 5 February 2020

The service was effective.

Details are in our effective findings below.



Updated 5 February 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 5 February 2020

The service was exceptionally well-led.

Details are in our well-led findings below.