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Hanford Court Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 17 January 2020

About the service

Hanford Court is a residential care home providing personal and nursing care to people aged 65. The service was supporting 61 people in one adapted building across three floors at the time of the inspection. Each floor has separate adapted facilities. One floor specialises in supporting people living with dementia.

People’s experience of using this service and what we found

People received an exceptionally caring service. People and relatives told us they felt staff were all very caring. People were completely engaged in the service and were supported to be involved in ways which made them feel valued. People’s needs, wishes and preferences were well understood and used to provide exceptionally person-centred care. People and relatives were very complimentary about how well they felt supported by staff. People were respected and the service was focussed on providing people with support to remain independent.

People were safeguarded from abuse and risks to safety were mitigated. There were enough staff available and safe recruitment practices were followed. People received medicines as prescribed and were protected from the risk of cross infection. Where incidents happened, learning was in place to prevent reoccurrence.

People had their needs assessed and clear plans were in place to meet them. People were supported in an adapted environment and staff understood their individual health needs. People had support to maintain a healthy diet. People received support from trained staff who were well supported in their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received person centred care and were supported to maintain important relationships and follow their interests. At the end of their lives people had support which was based on their wishes and preferences. People understood how to complain and felt listened to by the service.

The provider had systems in place to check on the quality of the service and engaged people, staff and relatives in sharing their views. The provider understood their responsibilities and the registered manager and staff understood their role. Partnership working was encouraged and the provider had adopted a learning culture.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 13 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 17 January 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 January 2020

The service was well-led.

Details are in our well-Led findings below.