We carried out a review of the data available to us about Vine Street Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Vine Street Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Vine Street Surgery on 14 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an effective system in place for reporting and recording significant events
The practice had clearly defined and embedded systems, processes and practices in place to keep patients safe and safeguarded from abuse.
The practice was visibly clean and had comprehensive infection prevention and control procedures in place.
Staff assessed needs and delivered care in line with current evidence based guidance.
Applicable guidance from the National Institute for Health and Care Excellence (NICE) were summarised by staff and presented at practice meetings.
Staff worked with other health care professionals to understand and meet the range and complexity of patients’ needs.
Patients were supported and encouraged to live healthier lives.
Patients said they were treated with dignity and respect, they were listened to and they were involved in decisions about their care and treatment.
We saw staff treated patients with kindness and respect, and maintained patient and information confidentiality.
Information about how to complain was available and easy to understand and evidence showed the practice responded quickly to issues raised. Learning from complaints was shared with staff.
The practice had a clear vision and objectives to aid the delivery of the vision. Staff were clear about the vision and their responsibilities in relation to it.
The provider was aware of and complied with the requirements of the duty of candour.
The practice sought feedback from staff and patients, which it acted on.
The area where the provider should make improvement is:
The number of telephone lines to improve patient access by phone.
Chief Inspector of General Practice