Castle Mead Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff took a proactive approach to supporting people to live healthier lives and, where possible, reduce their future care and support needs. For example, the service had established a structured programme of annual health checks for patients with a learning disability. A designated administrator maintained a dedicated register, monitored uptake through a recall system and provided personalised care plans, accessible health information and reasonable adjustments to support engagement with healthcare services. This included offering preferred appointment times, adapting communication methods and providing sensory aids where required.

Staff also supported patients to access other preventative health services, such as screening, dental and optician appointments, and sought to maximise every contact by coordinating reviews where appropriate. The service regularly reviewed and adapted its approach to improve attendance and reduce barriers to care, demonstrating a commitment to addressing health inequalities and improving outcomes for this patient group.

Staff also focused on identifying risks to people's health, including those in the last 12 months of their lives and those with caring responsibilities. They supported national priorities and initiatives to improve population health, including smoking cessation and tackling obesity.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service exceeded 4 national targets for the uptake of childhood immunisations with 4 of the indicators above 97% against an expected level of 95%. One indicator was slightly below the expected national level of 95%, with the practice achieving 93%.This was for children aged 5 who have received immunisation for measles, mumps and rubella (2 doses of MMR).

Clinical audit and quality improvement were in place and used to review care and drive improvements in patient outcomes. Audit activity covered a range of areas, including medicines safety and long-term condition management. Prescribing audits formed part of this programme, helping to identify prescribing risks, improve prescribing practice and support patient safety and care.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.