Castle Mead Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service had arrangements in place to promote and respect people’s privacy. Results from the 2026 National GP Patient Survey showed the practice performed better than both local and national averages, indicating that patients felt listened to and treated with kindness. For example, 94.8% of respondents to the GP Patient Survey stated that, during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern, compared with the national average of 86%.

People we spoke with during our visit gave positive feedback about the service, describing staff as caring and respectful in their approach. This was consistent with feedback from the NHS Friends and Family Test, where many respondents commented that staff were friendly, approachable and helpful.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.