People told us that they were happy with the standard of care and treatment provided at Station Road Surgery. One person commented, 'The overall service I have received at this practice from doctors, nurses and receptionists is, and always has been excellent'.
We saw evidence of good and regular interaction with other health care providers and noted that the service had entered into a 'Shared Care protocol' with a view to providing co-ordinated care to people. This enabled local health care providers to share information on the basis that 'Better information means better care'. We noted that people had the right to opt out of this process, though none had done so.
In general, people who used the service told us they felt safe and had confidence in the staff to protect them from abuse. One person wrote, 'I have never felt unsafe here and find the doctors and nurses to be very professional'. We found that staff had been trained and were aware of their safeguarding obligations.
We reviewed the practice arrangements in relation to the ordering, storage, administration and disposal of medicines. We found in general that procedures were safe and robust.
We found that the service had not adopted recruitment procedures introduced under relevant regulations, which were designed to confirm the suitability of employees. However, the provider had undertaken to do so as soon as possible.