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Benchill Medical Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 12 May 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Benchill Medical Practice on 2 July 2015.

At the inspection in July 2015 the overall rating for the practice was good, although the key question Safe was rated requires improvement. This was specifically in relation to staff recruitment and arrangements for staff acting as chaperone. We found that none of the three staff files we looked at contained any written references. Not all non-clinical staff eligible to carry out chaperoning duties had undergone a Disclosure and Barring Service (DBS) check.

The full comprehensive report on the July 2015 inspection can be found by selecting the ‘all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk.

This inspection was a desk-based review carried out on the 24 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the one breach in regulation that we identified in our previous inspection on 2 July 2015. This report covers our findings in relation to that requirement. We also requested information for this desk top review about any progress the practice may have undertaken in responding to the areas we identified previously where the provider should take action.

Overall the practice is rated as good

Our key findings were as follows:

At our previous inspection in July 2015 we found that;

  • Not all non-clinical staff eligible to carry out chaperoning duties had undergone a Disclosure and Barring Service (DBS) check. No risk assessment had been conducted to assess the chaperoning responsibilities and activities of non-clinical staff to determine if they were eligible for a DBS check and to what level.

  • The three staff files we looked at contained any written references.

  • The provider should develop clinical audit further to enhance their existing systems to improve patient care and outcomes.

  • Records of significant events should detail what actions had been taken and how any improvements identified/made were monitored to ensure they were sustained.

We requested information for this desk top review about any progress the practice may have undertaken in responding to the areas we identified previously where the provider should take action. At this review we saw evidence that:

  • The practice were able to demonstrate how they had improved systems to ensure lessons were learned from significant events and complaints received.

  • The practice told us what action they had taken to improve and develop the clinical audit system to improve patient care.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 12 May 2017

The practice is rated as good for providing safe services.

The practice had implemented systems to ensure that they were operating an effective recruitment and selection procedure. This included obtaining the required information and ensuring relevant checks were carried out (and evidenced) prior to the recruitment of new staff. Staff acting as chaperone had a disclosure and barring service (DBS) check in place and the chaperone policy had been updated.

Effective

Good

Updated 12 May 2017

Caring

Good

Updated 12 May 2017

Responsive

Good

Updated 12 May 2017

Well-led

Good

Updated 12 May 2017

Checks on specific services

People with long term conditions

Good

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Families, children and young people

Good

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Older people

Good

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

Working age people (including those recently retired and students)

Good

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

People experiencing poor mental health (including people with dementia)

Good

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.

People whose circumstances may make them vulnerable

Good

Updated 12 May 2017

The provider had resolved the concerns for safety at our desk-based focused inspection on 24 April 2017. The concerns identified previously applied to everyone using this practice, including this population group. The overall population group ratings have not been impacted and the rating for this group remains the same. The specific findings relating to this population group can be found at: all reports’ link for Benchill Medical Practice on our website at www.cqc.org.uk. for every group.