18 November 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
This is the report from our inspection of Dr Doran and Dr Navaratnam’s Surgery is registered with the Care Quality Commission to provide primary care services.
We undertook a planned, comprehensive inspection on the 18 November 2014 at Drs Doran and Navaratnam’s Surgery. We reviewed information we held about the service and spoke with patients, GPs, and staff.
The practice was rated as Good overall.
Our key findings were as follows:
- There were systems in place to mitigate safety risks. The premises were clean and tidy. Systems were in place to ensure medication including vaccines were appropriately stored and in date.
- Patients had their needs assessed in line with current guidance and the practice had a holistic approach to patient care. The practice promoted health education to empower patients to live healthier lives.
- Feedback from patients and observations throughout our inspection highlighted the staff were kind, caring and helpful.
- The practice was responsive and acted on patient complaints and feedback.
- The practice was well led. The staff worked well together as a team and had regular staff meetings and training.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice