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Inspection carried out on 22 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Pike View Medical Practice on 22 August 2016. Overall the practice is rated as good.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Feedback from patients about their care was consistently and strongly positive,
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • Written correspondence for those with visual impairments was sent using yellow paper and in an enlarged font size.
  • There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances.

The areas where the provider should make improvements are:

  • A record should be kept of the telephone discussions held when obtaining staff references.

  • Governance arrangements should be clarified to ensure staff know which GP is taking responsibility for the future development of the practice. For example, it was also not clear how all the activities of the running of the practice were coordinated and how senior staff maintained a clear focus and direction for the whole practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice