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Inspection carried out on 11 October 2019

During a routine inspection

Verified Care Limited is a domiciliary care service that provides personal care and support to people living in their own homes in Cottingham in the East Riding of Yorkshire and Kirkella, Hull. There were ten people receiving personal care at the time of the inspection.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from abuse and harm. The provider had policies and procedures in place about this and staff undertook relevant training. There were enough skilled and experienced staff to meet people’s needs. People’s care records contained information about the care they required, and risks present to their wellbeing and in their home environment. This helped to maintain the safety of all parties. Staff were aware of this information. Personal protective equipment was provided for staff to use to maintain infection control. Medicine management was robust.

Staff received appropriate induction, training and support and applied learning effectively in line with best practice. People were supported to maintain their dietary needs.

People had their capacity assessed and were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People confirmed staff were caring and kind. Information was provided to people in a format that met their needs in line with the Accessible Information Standards.

Care records were person-centred and described their individual care needs as well as what they could do for themselves to promote their independence. Reviews of people’s care took place regularly and as their needs changed. Staff worked with relevant health and social care professionals to maintain people’s health and wellbeing.

The provider had a complaints policy in place. This was provided to people in a format that met their needs. Issues raised were investigated and the outcome was shared with the complainant. outcome. This information was used to improve the service.

End of life care was still being developed. The registered manager confirmed assistance with personal care would be provided as part of their end of life care, but more training was required to make sure staff were able to deliver more specialised care.

Quality assurance checks, audits and spot checks of the staff’s practice were undertaken. Action was taken if issues were found. Data security was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 15 October 2018 and this was the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.