18 August 2015
During a routine inspection
This inspection took place on 18 August 2015 and was announced. There had been no breaches of regulations when the service was last inspected on 5 November 2013.
Bluebird Care (Scarborough & Bridlington) is a domiciliary care service providing support and personal care to people in their own homes in the Scarborough and Bridlington areas. The service can support younger adults and older people who have physical health conditions, sensory impairment or dementia. There was no registered manager at the service on the day of our inspection but there was a manager employed who had started the process of registration with the Care Quality Commission (CQC) because a registered manager is required for this service.
A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff were recruited safely and received training that was relevant to their roles. There was sufficient staff employed to meet people’s needs. They were supported through supervision by senior staff.
Care plans were comprehensive and had associated risk assessments. Medicines were managed safely. People were protected because staff at this service were aware of and followed the principles of the Mental Capacity Act (MCA) 2005.
Staff had been trained to recognise and report abuse which meant that people who used the service could be confident that staff knew how to alert the appropriate people if it was necessary.
Most of the people who used the service were positive in their comments about staff. However there were some people who felt that improvements were needed because some people felt that their care was rushed and that care workers did not listen to them. We have made a recommendation about treating people with dignity and respect.
The service was well led by a director and manager who both had experience of working in social care services. In order to monitor and maintain the quality of the service audits had been completed and quality assurance surveys carried out.