44 Newbold Road

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

People were consistently supported to achieve exceptionally positive outcomes that reflected their individual aspirations, preferences and potential. Care was regularly reviewed with people and those important to them, ensuring support remained focused on what mattered most to everyone. The service demonstrated a strong commitment to promoting independence, personal growth and inclusion through personalised goal setting. People had detailed 'People We Support Goals' plans which identified short, medium and long-term aspirations, ranging from developing daily living skills and increasing independence to accessing new social opportunities and achieving meaningful life goals.

Records demonstrated numerous examples of people making significant progress, building confidence and developing new skills. For example, one person had a long-standing aspiration to visit a hairdresser but experienced significant anxiety and agitation when faced with unfamiliar environments. Staff worked alongside them over an extended period, breaking the experience down into small, achievable steps and progressing at a pace determined by the person. Initial support focused on short visits to the salon, gradually building familiarity and trust. Through patience, consistency and positive reinforcement, the person's anxiety reduced significantly, and they were working towards achieving their goal of attending the hairdressing appointment for a more time-consuming treatment.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.