The Cheylesmore Surgery

Updated 14 August 2018

The Cheylesmore Surgery is situated in the Oasis Health Centre in Quinton Park, which is south of the city of Coventry in the West Midlands. Another GP practice and an independent pharmacy are also based in the Oasis Health Centre. The Cheylesmore Surgery is registered with the Care Quality Commission (CQC) as a partnership provider to deliver the following Regulated Activities: diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury. The surgery holds a General Medical Services (GMS) contract with NHS England. The GMS contract is a contract agreed nationally between general practices and NHS England for primary care services to local communities. At the time of our inspection, The Cheylesmore Surgery was providing medical care to 8,238 patients.

The practice provides additional GP services commissioned by the NHS Coventry and Rugby Clinical Commissioning Group (CCG). For example, minor surgery. A CCG is an organisation that brings together local GPs and experienced health professionals to take on commissioning responsibilities for local health services.

There is direct access to the practice by public transport from surrounding areas. Parking is available on site and on the street outside. Disabled car parking spaces are provided at the front of the practice building and the practice has facilities for disabled patients.

The practice is situated in an area with lower levels of deprivation. The practice has a slightly higher than national average number of children and working age adults in their 30s. It has a slightly higher than average number of retirement age patients. Information published by Public Health England rates the level of deprivation within the practice population group as seven, on a scale of one to ten, where ten is the least deprived.

There are two GP partners (one male, one female) and two salaried GPs (one male, one female). They are supported by the practice manager, a practice nurse, a pharmacist, two health care assistants, and a reception and administrative team.

The Cheylesmore Surgery is an approved training practice for trainee GPs. A trainee GP is a qualified doctor who is training to become a GP through a period of working and training in a practice. There are currently two GP trainees working at the practice.

Please see the evidence table for details of the opening hours and extended hours provision.

When the practice is closed, there is a recorded message giving details of the out of hours’ service.

Information about the practice is available to download from their website: www.cheylesmoresurgery.nhs.uk

Updated 14 August 2018

This practice is rated as Good overall. (Previous rating June 2017 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Cheylesmore Surgery on 18 July 2018 in order to check that satisfactory progress had been maintained since the practice was taken out of Special Measures as a result of the inspection in June 2017.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. The practice discussed incidents, learned from them and improved their processes in order to prevent a recurrence.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines and best practice.
• There were clear responsibilities, roles and systems of accountability to support effective governance.
• Patients told us that staff involved and treated them with compassion, kindness, dignity and respect.
• Patient feedback on the level of care and treatment delivered by all staff was very positive. The majority of patients said that they found the appointment system easy to use and reported that they were able to access care when they needed it.
• Continuous learning and improvement was actively encouraged at all levels of the organisation.

The areas where the provider should make improvements are:

• Continue to monitor the availability of clinical appointments in response to the growing patient population.
• Continue to monitor and act on the results of patient satisfaction surveys in order to meet the needs of the patient population.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018