• Doctor
  • GP practice

Furnace Green Surgery

Overall: Good read more about inspection ratings

50 The Glade, Furnace Green, Crawley, West Sussex, RH10 6JN (01293) 611063

Provided and run by:
Furnace Green Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Furnace Green Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Furnace Green Surgery, you can give feedback on this service.

14 November 2019

During an annual regulatory review

We reviewed the information available to us about Furnace Green Surgery on 14 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 September 2016

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of this practice on 5 January 2016. Breaches of legal requirements were found in relation to safety and for being well-led. After the comprehensive inspection, the practice wrote to us to say what they would do to meet legal requirements. We undertook this focused inspection on 13 September 2016 to check that they had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements.

Our previous report highlighted the following areas where the practice must improve:

  • Ensure there are clear and formal arrangements in place for the management of infection control and for the assessment, monitoring and minimising of associated risks.

  • Ensure clinical waste is disposed of safely and securely in order to minimise the risks to staff, patients and visitors to the practice.

  • Clearly define and embed practice specific policies, processes and practices to ensure patients are safeguarded from abuse.

  • Improve policies and procedures to ensure the security and tracking of blank prescriptions at all times.

  • Formally document all practice specific policies and procedures and ensure these are made available to all staff.

Our previous report also highlighted the following areas where the practice should improve:

  • Seek to improve communications with external agencies.

  • Ensure information sharing from senior meetings with staff at all levels.

  • Provide arrangements for all staff to attend formal meetings and clinical supervision.

  • Improve processes to engage with the patient reference group in order to gather feedback and involve patients in the delivery of the service.

  • Display information that translation services are available to patients who do not have English as a first language, and ensure all staff are aware of these services.

At this inspection we found that all of the requirements had been met. Our key findings across the areas we inspected for this focused inspection were as follows:-

  • The practice had appointed a new infection control lead. Audits were undertaken and action plans were completed to address the issues that were identified. All staff had received infection control training appropriate to their roles including general infection control, hand washing and handling of samples.

  • The practice had reviewed their clinical waste disposal arrangements and had arranged an external waste disposal audit to ensure safe and secure disposal methods.

  • The practice had re-organised, updated and improved the accessibility of policies and procedures. They had appropriate practice specific policies in place that were not present at our last inspection. This included that up to date policies were in place which clearly provided the lead GPs for safeguarding. Staff had been trained to a level appropriate to their role.

  • There was a system to ensure the security of printer prescriptions when not in use. They had reviewed and put in place a new process to monitor the use of blank prescription sheets.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

5 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Furnace Green Surgery on 5 January 2016. Overall the practice is rated as requires improvement.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Some risks to patients were assessed and well managed. However, systems and processes to address risks were not implemented well enough to ensure patients and staff were kept safe.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Patients’ needs were assessed and individualised care was planned and delivered following best practice guidance.
  • Information about services and how to complain was available and easy to understand.
  • The practice had a number of policies and procedures to govern activity, but some were unavailable or did not formally exist at the time of our inspection.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • They offered a number of enhanced services to meet the needs of their patients. This included clinics for diabetes and asthma, a dementia identification service and an anti-coagulation clinic.
  • There was a strong focus on continuous learning and improvement at all levels within the practice.
  • A number of meetings were held at the practice, however these were not attended by all staff.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The areas where the provider must make improvements are:

  • Ensure there are clear and formal arrangements in place for the management of infection control and for the assessment, monitoring and minimising of associated risks.
  • Ensure clinical waste is disposed of safely and securely in order to minimise the risks to staff, patients and visitors to the practice.
  • Clearly define and embed practice specific policies, processes and practices to ensure patients are safeguarded from abuse.
  • Formally document all practice specific policies and procedures and ensure these are made available to all staff. Improve policies and procedures to ensure the security and tracking of blank prescriptions at all times.

The areas where the provider should make improvements are:

  • Seek to improve communications with external agencies.
  • Ensure information sharing from senior meetings with staff at all levels.
  • Provide arrangements for all staff to attend formal meetings.
  • Improve processes to engage with the patient reference group in order to gather feedback and involve patients in the delivery of the service.
  • Display information that translation services are available to patients who do not have English as a first language, and ensure all staff are aware of these services.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice