The Care Quality Commission
  • Doctor
  • GP practice

Newburn Surgery Partnership Also known as Newburn Surgery

Overall: Good read more about inspection ratings

4 Newburn Road, Newburn, Newcastle Upon Tyne, Tyne and Wear, NE15 8LX (0191) 229 0090

Provided and run by:
Newburn Surgery Partnership

All Inspections

During an assessment under our new approach

Date of Assessment: 10 November 2025 to 17 November 2025. Newburn Surgery Partnership is a GP practice and delivers services to 6,000 people under a contract held with NHS England. According to the National General Practice Profiles, 95.1% of patients registered at the practice are White, with the remaining population comprising people from minority ethnic groups. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Managers made sure staff received training and regular appraisals to maintain high-quality care. During the inspection, expired medication was found on site. The provider was informed and took immediate action to dispose of it.


People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

People were involved in decisions about their care. The service provided information people could understand. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.

6 October 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr M E Scott & Partners on 6 October 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Risks to patients were assessed and well managed.
  • Significant events were recorded, investigated and learned from. However, staff awareness of significant events was limited.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they were able to get an appointment with a GP when they needed one, with urgent appointments available the same day.
  • The practice was in the process of securing more suitable premises for the surgery to operate from. The practice management team had done as much as they could to modify the premises to suit patients’ needs.
  • There was a clear leadership structure in place and staff felt supported by management. The practice sought feedback from staff and patients, which they acted on.
  • Staff throughout the practice worked well together as a team.

We saw an area of outstanding practice:

  • The practice had been involved in local CCG projects to improve the care of those patients with long term conditions. This included a chronic obstructive pulmonary disease (COPD) project which ensured the identification and management of patients with this condition. There was also a social prescribing project, Ways to Wellness, which provides support to patients with certain long-term health conditions. A Link Worker works with each person referred, on a one-to-one basis, in the areas where they most need support.

The areas where the provider should make improvements are:

  • Consider training staff on the significant event process.
  • Set up a system to ensure the relevant staff have seen and read patient safety alerts.
  • Carry out disclosure and barring checks (DBS) for staff who carry out the role of chaperone.
  • Set up a system to record clinical audit and ensure the audits have clear standards and evidence of audit cycle.
  • Consider replacement of carpets within treatment rooms adjacent to consulting rooms with easy clean flooring.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

4, 11 September 2013

During a routine inspection

The patients we spoke with were satisfied the partners and staff listened to their views, showed them respect and involved them in decisions about their care and treatment. We saw steps had been taken to encourage patient feedback by inviting people to join a Patient Participation Group (PPG). We found patients' privacy was respected and promoted. One patient told us they, ' wouldn't change anything about the practice and would recommend it to other people.' Another patient told us the reception staff were very nice and treated them with dignity and respect. Appropriate systems and processes were in place to protect vulnerable patients against harm and prevent the spread of infection.