Archived: Cera Birmingham South

Homecare4u South Birmingham is a community based care provider that provides personal care to people living in their own homes. At the time of inspection 38 people were receiving a service and all were in receipt of the regulated activity of personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People's support needs were assessed regularly and planned to ensure they received the support they needed.

Staff had received training in safeguarding and knew how to keep people safe. Staff had been recruited safely and were trained and supported to provide the best possible care for people. People told us their medication was administered safely. Staff were provided with sufficient amounts of personal protective equipment (PPE) to mitigate the risk of cross infection.

Staff had good knowledge of the risks associated with providing people's care and had received training relevant to people's needs. The provider sought feedback from people and their relatives about their care experience and any issues raised, were dealt with. The provider worked effectively with health and social care agencies. People and relatives knew how to raise a concern or make a complaint and felt confident they would be addressed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 December 2019).

Why we inspected

We received specific concerns about the support people received and as a result, we undertook a focused inspection to review the key questions of safe and well-led only. We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection. The overall rating for the service has remained good. This is based on the findings at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Homecare4u South Birmingham is a care at home service providing personal care to 34 people living with physical and mental health disabilities.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to remain safe by staff who were knowledgeable about the different types of abuse and how to report concerns. People had risk assessments in place which enabled staff to reduce the potential risk of harm.

People were supported to receive their medicines safely. People were supported to maintain a balanced diet and had access to health professionals when they needed them. People were involved in decisions regarding their care and their independence was encouraged by staff, this allowed people to have greater control over their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were knew them well and understood their backgrounds and preferences. This enabled people to develop strong relationships with the people who supported them. People were involved in planning and reviewing their care along with those who were important to them. This ensured care was person centred and needs led.

People were supported by safely recruited staff. Staff had training which enabled them to support people effectively. People felt able to speak to staff and management and knew how to complain. The service acted on feedback to continuously improve the care they provided.

Accidents and incidents were monitored by the management team and actions were taken to reduce any future risks to people. This enabled the service to learn lessons where things went wrong.

The registered manager regularly reviewed the quality of the service addressed any inconsistencies they identified, this included checks on people's care and support plans and medicine records.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 03/10/2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.