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Homecare4u South Birmingham Good

Reports


Inspection carried out on 3 September 2019

During a routine inspection

About the service

Homecare4u South Birmingham is a care at home service providing personal care to 34 people living with physical and mental health disabilities.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to remain safe by staff who were knowledgeable about the different types of abuse and how to report concerns. People had risk assessments in place which enabled staff to reduce the potential risk of harm.

People were supported to receive their medicines safely. People were supported to maintain a balanced diet and had access to health professionals when they needed them. People were involved in decisions regarding their care and their independence was encouraged by staff, this allowed people to have greater control over their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were knew them well and understood their backgrounds and preferences. This enabled people to develop strong relationships with the people who supported them. People were involved in planning and reviewing their care along with those who were important to them. This ensured care was person centred and needs led.

People were supported by safely recruited staff. Staff had training which enabled them to support people effectively. People felt able to speak to staff and management and knew how to complain. The service acted on feedback to continuously improve the care they provided.

Accidents and incidents were monitored by the management team and actions were taken to reduce any future risks to people. This enabled the service to learn lessons where things went wrong.

The registered manager regularly reviewed the quality of the service addressed any inconsistencies they identified, this included checks on people's care and support plans and medicine records.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 03/10/2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.