We carried out a review of the data available to us about Navenby Cliff Villages Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Navenby Cliff Villages Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Navenby Cliff Villages Surgery on 31 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Review process and methods for identificationof carers and the system for recording this. To enable support and advice to be offered to those that require it.
Review recruitment procedures in relation to where the decision has been made not to carry out a DBS check on apprentice administration and reception staff during their probationary period ensuring a clear rationale as to why a DBS is deemed not necessary.
Review process for method of recording near misses within the dispensaries.
Review process for checking vaccination fridge temperatures at the branch site when there are no clinical staff on duty.
Chief Inspector of General Practice
The Cliff Villages Medical Practice is a rural general practice located nine miles south of Lincoln city centre. The practice serves the general local community with approximately 8,000 patients registered at the practice. The practice has two surgeries: Waddington surgery, located at Mere Road, Waddington, and Lincolnshire and Navenby surgery, located at Grantham Road, Navenby, Lincolnshire.
The practice was safe. There were systems and processes in place to ensure that both patients and staff were protected from risk. This included arrangements for safeguarding children and vulnerable adults. There were appropriate arrangements in place for out of hours cover when the practice was closed. Medicines were managed safely and the practice had good arrangements in place for responding to emergencies.
The practice was effective. There were policies and procedures in place to ensure that care and treatment was delivered to an appropriate standard. There were clinics in place for several long-term conditions, such as asthma and diabetes, and health promotion support and advice was also available for a range of medical and health-related conditions.
The practice was caring. Patients were treated with compassion, dignity and respect. The majority of patients we obtained comments from said they felt well cared for at the practice and said they had confidence in their GPs. There were close links with the care homes in the area.
The practice was responsive. There was an efficient triage system, which allowed a GP to assess how best to meet the needs of a patient by first speaking to them on the phone. Both surgeries were accessible to patients with mobility issues. The practice also provided medical services to patients at a learning disability assessment and treatment unit near Lincoln.
The practice was well led. A patient survey completed in August 2013 had identified some areas for improvement and there was evidence that the practice had either addressed the issues identified or was in the process of addressing them.