During an assessment under our new approach
Date of Assessment: 1 May 2025. RAAM London Limited (also known as Dr SW Clinics) provides independent health services from a clinic at 77 Harley Street, London, W1G 8QN. The service provides a range of non-invasive surgical, medical and aesthetic services including a focus on sexual health (aesthetic and functional). The service offers some procedures under the category of ‘sexual rejuvenation’ not provided widely in the UK. RAAM London Limited offers services on a private fee-paying basis to adults only.
The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. Some of the lower risk aesthetic procedures provided by the service are not regulated by CQC. This report covers those services that are regulated by CQC. RAAM London Limited is registered with CQC to provide the regulated activities of diagnostic and screening procedures; surgical procedures; and treatment of disease, disorder or injury.
The clinic is located on the ground and lower ground floors of a shared building. The clinic has sole use of its own suite of rooms including several consultation and clinical treatment rooms and cosmetic treatment rooms alongside staff areas. There is a shared ground floor waiting area accessed via a staffed reception area. There is a lead doctor, a second doctor (a GP), healthcare assistants, patient advisors, a clinic co-ordinator, administrators and a manager. The service is open from Monday to Saturday by appointment.
We found that the service understood and managed safety risks. People were protected and kept safe. People’s needs were assessed. People were treated with kindness and compassion and were involved in decisions about their care. Staff spoke positively about the leadership team, who were visible and supportive, and changes in the service since our previous inspection. Since our previous inspection, the provider had recruited an experienced manager who had led a review of policies and processes.
Since the last inspection, the service had made improvements and is no longer in breach of regulation 12 (safe care and treatment); regulation 16 (receiving and acting on complaints) and regulation 17 (good governance).