You are here

Inspection Summary


Overall summary & rating

Good

Updated 8 November 2019

About the service

Elfcareuk is a domiciliary care agency providing personal care to both younger and older people in their own homes in Derbyshire.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection one person was receiving personal care as part of their care package.

People’s experience of using this service and what we found

People were cared for in a safe manner. Risks to people’s health and wellbeing were appropriately assessed, managed and recorded. Staff were safely recruited and sufficient in number to support the geographical area. There was good infection control practice embedded in the service. Systems were in place to ensure lessons were learnt when things went wrong.

People were supported to receive care in a person-centred manner and this was reflected in care planning. Staff acknowledged, and respected people’s needs and choices. Staff were effectively trained in topics relevant to their role. Staff understood the importance of working with other healthcare professionals to ensure people were supported to live healthier and independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were caring and kind. People were supported by a small team of staff who people knew well and they had supportive and meaningful relationships with staff. People’s independence was promoted and their privacy and dignity were respected by staff.

The provider was responsive. People had personalised care plans that promoted independence. Staff identified people’s information and communication needs by assessing them. People were supported to engage in hobbies and interests important to them. People and relatives knew how to make a complaint and felt confident they would be listened to.

The service was well-led. Systems had been developed to review how the service was managed and to review the quality of the care provision. The registered manager understood the importance of gaining people’s views about the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 03/10/2018 and this is the first inspection

Why we inspected

This was a planned inspection based on the provider’s registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 November 2019

The service was well-led.

Details are in our well-led findings below.