7 October 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Kingfisher Practice on 7 October 2015. Overall the practice is rated as good.
Specifically, we rated the service to be good for providing safe, effective, caring, responsive and well led services. The service provided to the following population groups was also rated as good, these are:
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Older people
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People with long term conditions
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Families, children and young people
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Working age people (including those recently retired and students)
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People whose circumstances may make them vulnerable
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People experiencing poor mental health (including people with dementia).
Our key findings across all the areas we inspected were as follows:
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Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
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There were effective arrangements in place to identify, review and monitor patients with long term conditions. Patients’ needs were assessed and care was planned and delivered following best practice guidance.
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Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
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The practice was responsive to the needs of its patient population. There were services aimed at specific patient groups. The practice had good facilities and was well equipped to treat patients and meet their needs. Information about services and how to complain was available and the practice responded quickly to issues raised.
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The practice had a clear vision which had quality and safety as its top priority. There was strong and visible leadership and processes to keep staff informed and engaged in practice matters. The practice proactively sought feedback from patients, which it acted on.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice