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Telford Court Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 13 October 2020

About the service

Telford Court Nursing Home is a care home that provides personal and nursing care for up to 85 people in a purpose-built building. Some people live with dementia. At the time of the inspection 84 people were living in the home.

People’s experience of using this service and what we found

People’s care plans included risk assessments which ensured risks were reduced or mitigated. Risk assessments were regularly reviewed and updated as changes occurred.

Safe recruitment procedures were in place and enough staff were employed to meet people’s needs. The staff and management team worked closely with health and social care professionals to ensure good outcomes for people.

Staff had developed positive relationships with people and their relatives. They had a good understanding of how to meet individual needs.

Medication was managed safely by trained and competent staff. Medication administration records (MARs) were fully completed and regularly reviewed. Medicines policies and procedures were available for staff along with best practice guidance. Staff had access to and understood the importance of personal protective equipment (PPE). Infection control policies and procedures were followed by all staff.

People were protected from the risk of abuse. Safeguarding policies and procedures were in place and staff had received training on how to keep people safe. Staff told us they felt confident to identify and raise any concerns they had about people’s safety. They believed prompt action would be taken.

The service was well-led. Effective audits were completed, and action plans developed to reflect areas for development and improvement.

People, relatives and staff told us that the management team were approachable. The registered manager and staff spoke positively about the provider.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was requires improvement (published 30 May 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 13 October 2020

The service was safe.

Details are in our safe findings below.



Updated 13 October 2020



Updated 13 October 2020



Updated 13 October 2020



Updated 13 October 2020

The service was well-led.

Details are in our well-Led findings below.