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Support & Independence Team - Lower Valley Good

Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

The Support and Independence Team (Lower valley) is a domiciliary care agency providing short term reablement services to help people regain their independence following periods of illness or time in hospital. The service provides short term personal care and support to people in their own homes in the Brighouse, Rastrick, Halifax and Elland areas. The service's office base is situated in Brighouse Health Centre. Referrals to the service are usually from the community, Gateway to Care or following hospital discharge.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The service was focused on providing people with timely and effective reablement following illness or injury.

People had good relationships with the staff and were complimentary of the care and support they received to enable them to regain their independence. People said staff took time to get to get to know them. Staff often went the extra mile to make sure people’s needs were met.

People were involved in development of their care plans to make sure the support received met their reablement goals. People’s preferences about the support they received was integral to the care planning process.

The service included support from physiotherapists and occupational therapists. Staff maintained strong links with other health and social care professionals to ensure goals were achieved.

Staff were recruited safely, well trained, and people had consistent staff providing their care. There was a good standard of information showing how staff could minimise any risks, and people received their medicines safely.

Systems were in place to manage issues which might affect the safe delivery of care such as adverse weather conditions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. People had signed their consent to care plans and risk assessments. People told us staff made sure they understood the support they were providing.

Robust systems were in place to gain the views of people using the service. Feedback from people was analysed and used to inform the review and development of the service.

The service benefitted from strong leadership. The registered manager was committed to the continuous development of the service to make sure people received effective reablement support. They promoted a supportive and inclusive team culture. Staff had a thorough understanding of the aims of the service and were supported to work with other professionals to promote the quality of service provided to people.

Rating at last inspection: At our last inspection we rated the service as good. (Published 15 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 October 2019

The service was safe

Details are in our safe findings below.



Updated 18 October 2019

The service was effective

Details are in our effective findings below.



Updated 18 October 2019

The service was caring

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led

Details are in our well-led findings below.