Background to this inspection
Updated
12 February 2019
The inspection
‘We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.’
Inspection team: Consisted of one inspector.
Service and service type: Sanctuary Home Care Ltd – Doddington. This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared building. The accommodation is bought and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
The service had a manager that was registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 24 hours' notice of the visit to the office because we needed to be sure that staff would be available. This inspection took place on 11 January 2019.
What we did: Before the inspection we reviewed all the information relating to we have in relation to this service. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we had relating to the service. including notifications. A notification is information about important events which the provider is required to send us by law.
During our inspection we observed how the staff interacted with the people who used the service and looked at how people were supported throughout the day. We spoke with five people, the registered manager, a service manager, two team leaders and three members of staff.
We looked at two people's care and support records. We viewed records relating to the management of the service. These included quality audits, medication records, incident and accident records.
Updated
12 February 2019
About the service: Sanctuary Home Care Ltd – Doddington. This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
People using the service lived in 22 ordinary flats
People’s experience of using this service:
¿ People continued to feel safe living at the service. Risks in relation to people’s health, safety and welfare had been identified and action taken where appropriate. Staffing levels were appropriate to meet the needs of the people using the service. Medicines were safely managed. There were systems in place to monitor incidents and accidents and learn from these.
¿ Staff were skilled and competent and knew the people they supported well. People’s care, health and cultural needs were identified so staff could meet these. People were supported to maintain good health. Staff made referrals to health professionals when required. Staff worked within the principles of the Mental Capacity Act (MCA) 2005 and ensured people consented to their care.
¿ People continued to receive care from staff who were kind and caring. People’s privacy and dignity was protected and promoted. People had developed positive relationships with staff who had a good understanding of their needs and preferences.
¿ People received person centred care that met their needs. Care plans gave details of how people would like their needs met. People said they knew how to make a complaint if needed.
¿ People and staff told us the service was well managed and had an open and friendly culture. Staff said the service had a family atmosphere and they felt well-supported. Managers and staff worked in partnership with other agencies to ensure people got the care and support they needed.
Rating at last inspection: Good (report published 23 April 2016)
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains Good.
Follow up: We will continue to monitor all intelligence received about the service to ensure the next inspection is scheduled accordingly.