You are here

Support & Independence Team - Central & Upper Valley 2 Good

Inspection Summary

Overall summary & rating


Updated 31 March 2020

About the service

Support and Independence Team – Central and Upper Valley 2 is a domiciliary care service. It provides personal care to people living in their own houses and flats. However the service differs from other domiciliary care services as it is a short term reablement service which helps people regain their independence following periods of illness or time in hospital. People who use this service are not given specific visit times and the length of stay is dependent on the support they require at each visit. The service, provided by Calderdale Metropolitan Borough Council, works in partnership with the local NHS foundation trust with the office based in Hebden Bridge Health Centre. Referrals to the service are usually from the community, Gateway to Care or following hospital discharge. At the time of our inspection 18 people were using the service.

People’s experience of using this service

People felt safe using the service describing staff as open, honest and trustworthy. Staff knew how to identify and report any abusive practice and confirmed training in safeguarding was provided annually. Sufficient staff were deployed to meet people’s needs and provide the support they wanted. Medicines were managed safely, by trained and competent staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Detailed assessments were completed prior to people starting the reablement process, which were used to create support plans. Staff completed regular training and received ongoing support, to ensure they could carry out their roles safely and effectively.

People spoke positively about the care and support provided. Staff were described as happy, caring and easy to get on with. One person stated, “Everyone of them has put themselves out to do things for me and support me, I am so pleased.” People were treated with dignity and respect and supported to regain as much independence as possible.

People received personalised care which was based around their needs and the goals they wanted to achieve. Reviews were completed to assess people’s progress and ensure their support plans remained relevant. People knew how to complain, though none we spoke with had needed to.

The service was well-led with a clear management structure in place. Staff enjoyed working for the service and were complimentary about the support provided to them. Management were described as approachable and always available. A range of systems were in place to assess the quality and safety of the service, with action plans completed to promote continuous improvement.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was good (published 6 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 31 March 2020

The service was safe.

Details are in our safe findings below.



Updated 31 March 2020

The service was effective.

Details are in our effective findings below.



Updated 31 March 2020

The service was caring.

Details are in our caring findings below.



Updated 31 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 31 March 2020

The service was well-led.

Details are in our well-led findings below.