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Support & Independence Team - Central & Upper Valley 1 Good

Inspection Summary

Overall summary & rating


Updated 27 March 2020

About the service

The Support and Independence Team Upper Valley 1 is short-term rehabilitation, domiciliary care service. At the time of our inspection there were 32 people receiving personal care. The service provided by Calderdale Metropolitan Borough Council works in partnership with the local NHS foundation trust and the office base is situated in Beechwood Health Centre.

People’s experience of using this service

The service had systems in place to help safeguard people from harm. People’s individual risks and environmental risks were identified and managed to minimise the risks. The service had systems in place to help ensure staff were recruited safely. People said they did not have missed or late visits from the service. Medicines were managed safely by the service. Staff were aware of procedures to be used to help prevent the spread of infection.

The service carried out thorough assessments of people’s needs prior to admitting them to the service. The service provided a thorough induction and on-going training for all staff. People’s nutritional needs were documented and adhered to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People said they were treated very well by staff from the service. People were as involved as possible in planning and delivering care and support. People were encouraged to express their views in person and via regular surveys. The service promoted and encouraged independence and people said their dignity and privacy were respected.

The service was flexible and person-centred. People’s choices and preferences were documented within their care plans. People’s communication needs were noted and used by staff to ensure people were fully involved. Systems were in place to record complaints, but there had not been any made recently.

The service ensured there was open and honest dialogue with people. The management completed regular spot check phone calls to people to ensure they remained satisfied with the support provided. The service worked closely with therapists to achieve good outcomes for people with regard to rehabilitation.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 6 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 27 March 2020

The service was safe.

Details are in our safe findings below.



Updated 27 March 2020

The service was effective.

Details are in our effective findings below.



Updated 27 March 2020

The service was caring.

Details are in our caring findings below.



Updated 27 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 27 March 2020

The service was well-led.

Details are in our well-led findings below.