Menston and Guiseley Practice

Updated 23 April 2026

Date of Assessment: 6 May 2026. Menston and Guiseley Practice is a GP service which operates from Park Road Medical Centre, 44 Park Road, Leeds, West Yorkshire, LS20 8AR. It delivers services to approximately 12,100 people under a contract managed by NHS West Yorkshire Integrated Care Board. The service also operates a branch site, Menston Medical Centre located at 119 Main Street, Menston, West Yorkshire, LS29 6HT. Both sites were visited as part of our assessment. According to the latest available data, the ethnic make-up of the service area is approximately 95.7% White, 1.7% Asian, 1.6% Mixed, 0.5% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within, and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. We saw that the practice monitored and managed staffing levels to ensure that there were enough staff with the right skills, qualifications and experience available to meet patient demand.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Performance and patient outcomes we either in line with or above national averages and targets.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People had good access to care, treatment and support when they needed it. This included access to appointments without prior practice contact, and the prioritisation of on the day appointment access for potentially vulnerable patients such as young children. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The practice had adopted services to support some of their most vulnerable elderly patients.

The practice had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 23 April 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the practice. This included speaking with people using the practice, and reviewing other feedback available to us. People were positive about the quality of their care and treatment. People told us that staff treated them with kindness and compassion, respected their privacy, and supported them through their care journey. People said that access to the service was good. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed the majority of people were very satisfied with their care and treatment at the practice. For example, 87%of survey respondents described their overall experience of the GP practice as good, compared to a local average of 77% and a national average of 75%. Feedback from the NHS Friends and Family Test was equally positive. As evidence of this, we saw in April 2026 from a total of 495 responses, 488 patients had rated their experience of the practice as good or very good.

There was an active patient participation group (PPG) who represented the views of people using the practice. A representative from the PPG described how they felt their views were actively listened to by the practice, and how they worked together to improve services.