• Doctor
  • GP practice

Greenbank Surgery

Overall: Good read more about inspection ratings

274 Manchester Road, Warrington, Cheshire, WA1 3RB (01925) 631132

Provided and run by:
Greenbank Surgery

Latest inspection summary

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Background to this inspection

Updated 31 May 2018

Greenbank Surgery is located at 274 Manchester Road, Warrington, WA1 3RB. The provider of the service is Greenbank Surgery.

The website address is www.greenbanksurgery.com

The practice is part of Warrington Clinical Commissioning Group (CCG). The practice has a General Medical Services (GMS) Contract. Data available to the Care Quality Commission (CQC) shows the practice is responsible for providing primary care services to approximately 8,929 patients.

Data available to CQC shows the practice is situated in an area with average levels of deprivation compared to other practices nationally. Of patients registered with the practice 96.6% are White or White British, 1.9% are Asian, 0.3% are black, 1% are mixed British and 0.2% are other.

The staff team includes three GP partners and one nurse practitioner partner, three salaried GPs, a practice manager, an office manager, three practice nurses and one healthcare assistant (HCA). The practice is supported by a team of nine reception/administration staff.

The practice is a training practice, hosting medical students in their fourth year of training and qualified doctors who are undergoing GP training.

Greenbank Surgery is open from 8am to 6.30pm Monday to Friday. However surgery closes on one Thursday a month from 1pm. for training and educational purposes. The practice offers a late surgery each Wednesday between 6.30pm and 8pm for pre-booked appointments only. There is an ‘open surgery’ Monday to Thursday between 8.30am and 10am for patients to attend and see a nurse practitioner without an appointment. If clinically necessary the patients can also be seen or referred to a GP. There is telephone triage advice throughout the day and each Friday from 8.30am until 6.30pm there is a telephone GP triage service. Appointments can be booked over the telephone, online or in person at the surgery.

Patients requiring a GP urgently, outside of the practice opening hours, are advised to contact the NHS 111 GP out of hours service.

Greenbank Surgery is registered by CQC to carry out the following regulated activities, Surgical procedures, Maternity and midwifery services, Family planning, Treatment of disease, disorder or injury and Diagnostic and screening procedures.

Overall inspection

Good

Updated 31 May 2018

This practice is rated as Good overall. (Previous inspection 12 May 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Greenbank Surgery on 1 May 2018 as part of our inspection programme.

Previously we carried out an announced comprehensive inspection at Greenbank Surgery on 1 May 2015. The overall rating for the practice was good with a rating of outstanding for the key question of well-led and outstanding for the population group of people whose circumstances may make them vulnerable. The full comprehensive report on the May 2015 inspection can be found by selecting the ‘all reports’ link for Greenbank Surgery on our website at www.cqc.org.uk.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients told us they found it difficult to book an appointment with a GP of their choice but reported they were extremely happy with consultations.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • We received eight comment cards all of which were highly positive about the level of care experienced.
  • There was a clear leadership structure and staff felt supported by management.
  • There was a system in place to manage and learn from significant incidents and complaints.


Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice