Archived: Bolton Community Drug and Alcohol Service

We were informed before clients agreed to any care or treatment, they attended a consultation appointment with a single point of access team. Here options for their treatment pathway were discussed and if medical interventions were agreed, the client was then referred as part the recovery plan to the Bolton Community Drug and Alcohol Service.

Clients were given appropriate information about exactly what the service provided.

We spoke with one person who used the service and we were told: "The staff here are great, I never have a problem. They don't judge you at all".

We saw evidence that the service worked closely with their partner agencies involved with the treatment of clients. When we reviewed client records we saw referrals had been made to ensure that clients could access other treatment interventions or social support when needed.

We found the service had current policies and procedures in place to give staff guidance on how to deal with any cause of concern, either involving vulnerable adults or children.

There were systems in place to effectively monitor the quality of the service. Regular audits, quality and contract monitoring meetings were held.