Giant Healthcare Corby Also known as MSPC Limited

Giant Healthcare Corby is a domiciliary care agency, providing personal care to people in their own homes. At the time of inspection, six children were being provided with a service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found.

Details of how to reduce risks to children’s safety were not always included in their care plans. Care plans reflected children’s individual needs and preferences.

Quality assurance systems were not fully in place to ensure children were provided with a quality service.

Relatives were very satisfied with the care that staff provided and with the management of the agency.

Relatives said safe care was provided, with their family members protected against abuse, neglect and discrimination.

Safe recruitment practices were in place to ensure only suitable staff worked at the service.

Enough staff were employed to meet children’s needs and timely calls were largely in place to provide personal care.

Children were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives told us their children were treated with respect and dignity and staff had a caring and friendly approach to them. They said they had very good relationships with staff. Staff respected people’s privacy and encouraged them to maintain their independence and do as much for themselves as they wanted to.

The registered manager understood their responsibilities and worked in an open and transparent way. People were aware of how to approach the registered manager to raise concerns or complaints. They and staff were very complimentary of the registered manager and said the registered manager always listened to their views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in October 2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.