- GP practice
Archived: Mill View Surgery
All Inspections
13 June 2017
During an inspection looking at part of the service
Letter from the Chief Inspector of General Practice
We previously carried out an announced comprehensive inspection at Mill View Surgery on 27 April 2016. The overall rating for the practice was ‘Good’ with requires improvement for providing a safe service. The full comprehensive report on the 27 April 2016 inspection can be found by selecting the ‘all reports’ link for Mill View Surgery on our website at www.cqc.org.uk.
This inspection was an announced focused inspection carried out on 13 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations identified at our previous inspection on 27 April 2016. This report covers our findings in relation to those requirements.
Our key findings were as follows:
- The practice had implemented systems to ensure that repeat prescribing was carried out in line with national guidance.
- A prescription tracking system had been introduced.
- Regular monitoring of the water system was carried out in accordance with the Legionella risk assessment.
At this inspection we found that the practice had addressed all the concerns raised and is now rated as good for providing well-led services.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice
27 April 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Mill View Surgery on 27 April 2016. Overall the practice is rated as Good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the Care Quality Commission (CQC) at that time.
Our key findings were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns. Information about safety was recorded, monitored, reviewed and addressed.
- Most risks to patients and staff were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients told us they could get an appointment when they needed one. Urgent appointments were available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.
We saw one area where the practice must make improvements:
- Ensure repeat prescribing is undertaken in line with national guidance.
We saw a number of areas where the practice should make improvements.
The practice should:
- Implement a system to track blank prescriptions throughout the practice that monitors their use and identifies if forms have been lost or stolen.
- Carry out the monitoring checks identified in the formal risk assessment for minimising the risk of Legionella.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Mill View Surgery on 27 April 2016. Overall the practice is rated as Good.
Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the Care Quality Commission (CQC) at that time.
Our key findings were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns. Information about safety was recorded, monitored, reviewed and addressed.
- Most risks to patients and staff were assessed and well managed.
- Patients’ needs were assessed and care was planned and delivered following best practice guidance.
- Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients told us they could get an appointment when they needed one. Urgent appointments were available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.
We saw one area where the practice must make improvements:
- Ensure repeat prescribing is undertaken in line with national guidance.
We saw a number of areas where the practice should make improvements.
The practice should:
- Implement a system to track blank prescriptions throughout the practice that monitors their use and identifies if forms have been lost or stolen.
- Carry out the monitoring checks identified in the formal risk assessment for minimising the risk of Legionella.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice