The Care Quality Commission
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  • GP practice

Archived: Mill View Surgery

Overall: Good read more about inspection ratings

Mill View Surgery, Mill Street, Rocester, Uttoxeter, Staffordshire, ST14 5JX (01889) 590208

Provided and run by:
Mill View Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Mill View Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mill View Surgery, you can give feedback on this service.

2 April 2020

During an annual regulatory review

We reviewed the information available to us about Mill View Surgery on 2 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

13 June 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice


We previously carried out an announced comprehensive inspection at Mill View Surgery on 27 April 2016. The overall rating for the practice was ‘Good’ with requires improvement for providing a safe service. The full comprehensive report on the 27 April 2016 inspection can be found by selecting the ‘all reports’ link for Mill View Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 13 June 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations identified at our previous inspection on 27 April 2016. This report covers our findings in relation to those requirements.

Our key findings were as follows:

  • The practice had implemented systems to ensure that repeat prescribing was carried out in line with national guidance.
  • A prescription tracking system had been introduced.
  • Regular monitoring of the water system was carried out in accordance with the Legionella risk assessment.

At this inspection we found that the practice had addressed all the concerns raised and is now rated as good for providing well-led services.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

27 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Mill View Surgery on 27 April 2016. Overall the practice is rated as Good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the Care Quality Commission (CQC) at that time.

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns. Information about safety was recorded, monitored, reviewed and addressed.
  • Most risks to patients and staff were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients told us they could get an appointment when they needed one. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.

We saw one area where the practice must make improvements:

  • Ensure repeat prescribing is undertaken in line with national guidance.

We saw a number of areas where the practice should make improvements.

The practice should:

  • Implement a system to track blank prescriptions throughout the practice that monitors their use and identifies if forms have been lost or stolen.
  • Carry out the monitoring checks identified in the formal risk assessment for minimising the risk of Legionella.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Mill View Surgery on 27 April 2016. Overall the practice is rated as Good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the Care Quality Commission (CQC) at that time.

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns. Information about safety was recorded, monitored, reviewed and addressed.
  • Most risks to patients and staff were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients told us they could get an appointment when they needed one. Urgent appointments were available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.

We saw one area where the practice must make improvements:

  • Ensure repeat prescribing is undertaken in line with national guidance.

We saw a number of areas where the practice should make improvements.

The practice should:

  • Implement a system to track blank prescriptions throughout the practice that monitors their use and identifies if forms have been lost or stolen.
  • Carry out the monitoring checks identified in the formal risk assessment for minimising the risk of Legionella.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice