Coton Grange

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People confirmed their needs were assessed. Care plans and risk assessments were developed alongside people, based on these assessments. People’s care was reviewed to ensure it was up to date.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them.

The manager told us they had a system in place which used evidence-based tools to assess people’s needs. Staff were aware of these outcomes to ensure they delivered the correct care that people needed.

The provider worked well across teams and services to support people.

Staff shared information about people, they told us they had the opportunity to discuss people in handover and individual supervisions. There was a system in place to ensure the staff team worked together. Staff also worked with other professionals to deliver care to people; by following plans and advice they had put into place.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

People confirmed their health needs were responded to. People had individual care plans in place to manage their health needs such as Diabetes and Parkinsons Disease. Staff were aware of people’s health needs and the support they needed. Where needed, people received input and support from the district nurse team.

The provider routinely monitored people’s care and treatment to continuously improve it.

There were systems in place to ensure people’s needs were identified, assessed and reviewed to ensure positive outcomes were achieved. The manager told us and we saw how detailed root cause analysis reviews were completed in the home which demonstrated how outcomes had been achieved and how they could be improved in the future. Root cause analysis was completed when there had been incidents between people, skin tears and medicines errors.

Staff confirmed they were aware of people’s assessed needs and how they delivered support in line with this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

The manager had identified this was an area requiring improvement and was in the process of revisiting assessments and best interest decisions for people. The manager was working to ensure the assessments in place were individual and specific for people. Capacity assessments and best interest decisions were in place when needed to ensure the Mental Capacity Act was applied. Where people were able to, they had consented to their care and treatment. Staff were able to demonstrate an understanding in this area including the importance of gaining consent from people. Staff had also received training in this area and were aware of the processes to follow.