St Hilary Group Practice

Updated 21 September 2026

Date of Assessment: 29 September 2026. St Hilary Group Practice is a GP practice and delivers services to approximately 5,825 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 96.0% White, 1.6% Asian, 1.5% Mixed, 0.4% Black and 0.5% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

There were enough staff with the right skills, qualifications and experience. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. People could access care, treatment and support when they needed it.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 21 September 2026

As part of our assessment, we reviewed feedback from people who used the service, including comments received through Give Feedback on Care, patient interviews, staff interviews and discussions with members of the Patient Participation Group (PPG). People were consistently positive about their experiences of care and treatment, describing staff as caring, compassionate and respectful. Many people told us they were able to access appointments when needed and valued the continuity of care provided by their regular GP. Feedback highlighted that clinicians listened, acted promptly on concerns, referrals and test results, and provided clear explanations that helped people understand and manage their health conditions. The 2026 National GP Patient Survey results reflected this positive experience, with high levels of satisfaction in key areas, including feeling listened to, treated with care and concern and having confidence and trust in healthcare professionals. Members of the active PPG told us leaders engaged constructively with patient feedback and used it to support service improvements and patient engagement initiatives.